Samurai Thank You

The thank you below was delivered at the all staff meeting today.

If we are lucky, a few times in our professional lives we get the opportunity to be a part of a team that is faced with a monumental task for which success is not guaranteed and that failure will be obvious to everyone. The Samurais that you see here all had full time jobs and more work to do already than there are hours in the day before they became Samurais. They were each approached and asked to be a part of this team and accepted knowing that they would still have to do their normal job in addition to this task.

Ana Gudino and Celia created and modified, and modified, and modified almost 300 different provider templates to accommodate the intricacies of our scheduling process.

Michelle and Jeremy took the lead in the setup and training of the system. Each of them was hired at the very beginning of the project and has through hard work, dedication, attention to detail, and great internal customer service woven themselves into the fabric of OneWorld to a point where they are now indispensable. They have spent countless hours doing group and one-on-one trainings and are still happy to help if anyone needs a remedial class.

Alicia and Sara Cervantes both agreed to be a part of the team knowing that it meant long hours, mandatory overtime including weekends and time away from their daily duties knowing that those duties would be piled up waiting for them when they got back. Your input on the front line processes of the organization was irreplaceable.

Hans Dethlefs, in case any of you didn’t know, is a doctor here at OneWorld. He volunteered for the team so that he would be able to offer input on the practice management processes from a provider standpoint and also to learn everything there is to know about the EPM from the ground up. I have leaned on him for advice so much that he now thinks it is ok to offer it without my asking.

Sarah and Hector have been the heart and soul of this EPM implementation. Their attention to detail, commitment to the project, and passion for OneWorld can never be replaced. They mobilized the operations staff to get all of the work done and have led their team through the long days and long lines without a complaint.

This is your team of Samurais. A team that I feel lucky to have been a part of. Please join me in showing my appreciation and the appreciation of the entire organization.